Debt Collection & Recovery
Customer contacting, visiting and follow-ups to support recovery of outstanding dues for Banking and NBFC assignments.
OUR SERVICES
Operational support for
financial services.
Structured calling and field operations aligned with client requirements and Bank/NBFC processes.
Pre-disbursement Verification
Verification of customer contact points before disbursement of any loan, supporting the client's verification process.
Field Visits & Follow-ups
Dedicated field executives currently cover Delhi and NCR, supported by telecallers and team leaders.
Repossession Support
Operational support for repossession assignments, executed according to the norms and code of conduct specified by the client.
OPERATIONAL CAPABILITIES
Infrastructure designed for execution
Dialer
Owned white-label dialer with predictive, progressive and manual calling, IVR calls and text-message services.
GSM Gateway
32-port GSM Gateway with ability to add more gateways and PRI lines based on business requirements.
Cybersecurity
Sophos Firewall for network security, malware/ransomware prevention and workstation/server protection.
Power Backup
Power backup with sufficient batteries for available office equipment and workstations.